Hippo Zorg > Meest gestelde vragen

Frequently asked questions

Below you will find a list of commonly asked question. Check to see if your answer to the question is there.

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Application

How do I apply for a policy?

I've bought a horse, already insured with Hippo Zorg. Can I continue this policy?

Is it allowed for my regular vet to examine the horse?

What is the time limit for an examination rapport with regard to application/modification of a polic

Is it possible to take out sickness insurance only?

Claims

My horse is ill, lame or has had an accident. What should I do?

The vet has examined/treated my horse. How can I make a vet fee claim?

The vet informed me that my horse will not recover. What to do?

My horse has been rejected. I fear it is not covered by my policy. What happens now?

What is the procedure after rejection?

In case of mortality, what should I do?

My horse or saddle has been stolen. What should I do now?

Something happened that might be covered by my policy. What next?

In what time-span will I be compensated?

Cover of the policy

What age limits are there for a horse?

What is always insured when I take out a basic policy?

Are treatments, such as alternative or physiotherapy included in the sickness insurance?

My horse has a lack of ability for the sport, will this be covered?

My horse is almost 20 years old, what happens with the Insurance?

Administration and premium payment

My own address or the address of my horse's stable has changed. How should I declare this?

What methods of payments are there?

How can I inform you of a change in my bank-account?

How about changing the policy on the horse’s value?

Do I need to notify you when changing the horse’s intended use?

How to cancel my insurance policy?

Accident Insurance for Riders/Carers of Horses

Can I also contract this insurance if I do not have horse insurance with Hippo Zorg?

What difference is there between common ordinary accident insurance and those of horses/riders?

What persons are insured?

What is covered by the insurance policy?

What if several people are involved in an accident?

Does this include my horse?

How about me, when taking part in a competition?